Privacy Policy
At Mandala Eco-Resort, accessible from mandala-ecoresort.com, we are committed to safeguarding your privacy and personal data. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to protect it, in accordance with the General Data Protection Regulation (GDPR) and other applicable data privacy laws.
What We Collect
We may collect personal data including:
- Your name, email address, phone number, nationality, and other contact details you voluntarily provide via enquiry forms, booking requests, or newsletter subscriptions
- Information about your stay, preferences, or interactions with our team
- Technical and usage data such as your IP address, browser type, device identifiers, and pages visited, which help us analyse and improve our website
- Cookies and other tracking technologies to enhance your experience and provide anonymous usage statistics (see Cookies section below)
Legal Basis for Processing
We process your personal data on the following legal bases:
- Your consent
- Contractual necessity
- Legal obligations
- Our legitimate interests
How We Use Your Data
We use your data to:
- Respond to enquiries and manage reservations
- Provide personalized guest experiences and tailored communication
- Send occasional updates, offers, or newsletters (only when you have opted in)
- Improve website functionality and customer experience
- Fulfil legal and regulatory obligations
We do not sell or rent your personal data to third parties.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your data is no longer needed, it will be securely deleted or anonymised.
Third-Party Services
We may work with trusted third-party providers—such as CRM platforms, analytics tools, and payment gateways—to support our operations. These providers are contractually required to protect your data and comply with privacy laws.
If any of these services are located outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for international data transfers.
Cookies
Our website uses cookies to:
- Enhance user experience
- Track visitor interactions for analytical purposes
Cookies do not identify you personally. You may disable cookies via your browser settings, although some website features may be affected.
Your Rights
Under GDPR and applicable laws, you have the right to:
- Access, correct, or delete your personal data
- Withdraw consent to marketing communications at any time
- Object to or restrict processing of your data
- Lodge a complaint with your local data protection authority
To exercise your rights, please contact us at info@mandala-ecoresort.com.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
Data Protection
We implement appropriate technical and organisational measures to protect your data from unauthorized access, misuse, or disclosure. While we strive for strong security, no online transmission is entirely secure.
External Links
Our website may link to external sites. We are not responsible for their privacy practices and recommend reviewing their respective policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The updated version will always be posted on this page with the revised effective date.
Contact Us
For any privacy-related questions or requests, please contact:
Email: info@mandala-ecoresort.com
Website: mandala-ecoresort.com
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